All Suntrup Locations

Customer Service Representative

Job Description

Suntrup Automotive Group is hiring now for an experienced Internet Sales / Customer Relations Representative to work in our Business Development Center. Our growing, successful company offers an excellent career path for individuals with a drive to succeed! Our ideal candidate will have good customer service skills and the ability to multi-task in a busy environment.

Job Responsibilities

  • Managing inbound and outbound calls and emails
  • Successfully book appointments for customers to visit the dealership
  • Follow up on each shown or missed appointment
  • Providing an enthusiastic and great impression of our dealership
  • Ability to hit daily performance goals
  • Self motivation, keen decision making, and the capacity to think on your feet
  • Successfully managing tasks in a fast-paced environment
  • Provide excellent customer service
  • Maintain follow up communication that encourages repeat and referral business

Job Requirements:

  • Good computer skills
  • Efficiently record all customer interaction activity in the company‚Äôs customer database
  • Excellent Customer Service Skills, both over the phone and in person
  • Strong Communication Skills
  • Adhere to scripts and maintain a professional demeanor when communicating with customer
  • Experience in the automotive industry is a plus
  • Ability to work in a fast-paced environment
  • Skilled in problem solving
  • Must have a valid driver's license
  • A flexible schedule, dedication, punctuality, and attendance are paramount to position

Job Benefits:

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

  • Competitive Pay Plan
  • 401(k) Retirement Plan
  • Health Insurance Benefits Available
  • Pay is $10-$12 per hour plus commissions

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, sexual orientation or disability.


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